6️⃣ Customer Support , Documentation ,Business Development & Lead Management

**6️⃣ Customer Support, Documentation, Business Development & Lead Management**

**1. Customer Support**

* **Role:** Interact with clients/customers to resolve their queries, complaints, or requests.
* **Tasks Include:**

* Responding to emails, calls, or chats
* Providing accurate information about services or products
* Maintaining a polite and professional attitude
* **Skills Gained:** Communication, problem-solving, and client handling

**2. Documentation**

* **Role:** Maintain accurate records of company processes, clients, and project details.
* **Tasks Include:**

* Preparing and organizing reports, files, and documents
* Updating client or project information in the system
* Ensuring all documents are accurate and easy to retrieve
* **Skills Gained:** Attention to detail, organization, record management

**3. Business Development & Lead Management**

Role: Identify potential clients and help the company grow by generating business opportunities.
Tasks Include:

* Researching and identifying potential leads
* Contacting prospects and pitching services
* Maintaining a database of leads and tracking follow-ups
* **Skills Gained:** Sales, negotiation, client engagement, and marketing awareness.